Frequently Asked Questions

Find answers to common questions about our meeting notes and business documentation platform.

Betterzonenotes is a web-based platform designed for creating and managing meeting protocols and team notes. The service allows you to document discussions, assign tasks, and track decisions made during business meetings.

You can create meeting agendas, take notes in real-time, tag participants, and share protocols with your team. The system organizes all documentation in a searchable database, making it easy to reference past meetings and follow up on action items.

Yes, the platform supports collaborative note-taking. Multiple users can access the same meeting document simultaneously, with changes visible to all participants in real-time.

Each contributor's edits are tracked with timestamps and user identification, ensuring accountability. You can assign specific sections to different team members and control who has viewing or editing permissions for each protocol.

We implement industry-standard encryption protocols for data transmission and storage. All meeting notes and business documents are encrypted both in transit using TLS 1.3 and at rest using AES-256 encryption.

Access controls allow you to set permissions at the workspace, project, and document levels. We perform regular security audits and maintain compliance with GDPR requirements. Your data is stored on secure servers with automated backups performed daily.

You can export meeting protocols in several formats including PDF, Microsoft Word (DOCX), plain text (TXT), and Markdown (MD). The PDF export maintains formatting and includes your company branding if configured.

For data analysis purposes, you can also export meeting summaries and action items to CSV format. Bulk export options allow you to download multiple protocols at once, organized by date range or project.

The platform is fully responsive and works seamlessly on mobile browsers (iOS Safari, Chrome, Firefox). You can access all features from your smartphone or tablet without installing a dedicated application.

The mobile interface is optimized for touch input, making it convenient to take notes during meetings on the go. Offline mode allows you to continue working without internet connection, with automatic synchronization when you're back online.

The search engine indexes all text content within your meeting protocols, including titles, body text, comments, and attached file names. You can search by keywords, date ranges, participant names, or project tags.

Advanced filters allow you to narrow results by meeting type, department, or status of action items. The system highlights matching terms in search results and provides context snippets to help you quickly find relevant information.

We offer integrations with popular calendar applications (Google Calendar, Outlook) to automatically create meeting protocols from scheduled events. Task management integration allows you to push action items directly to platforms like Trello, Asana, or Jira.

The API enables custom integrations with your existing business systems. Webhook support allows automatic notifications to Slack or Microsoft Teams when protocols are published or updated.

Upon cancellation, you have 30 days to export all your meeting protocols and associated data. During this period, you retain read-only access to your workspace.

After the grace period, your data is archived for an additional 60 days before permanent deletion. You can request data restoration during this time by reactivating your subscription. We provide a complete data export package in standard formats for your records.

During note-taking, you can mark specific items as action points and assign them to team members with due dates. Assigned individuals receive email notifications and can view their tasks in a dedicated dashboard.

Automated reminders are sent 3 days and 1 day before deadlines. You can track completion status and receive reports on overdue items. The system maintains a history of all action items across meetings, helping you identify recurring tasks or bottlenecks.

We provide pre-built templates for common meeting formats including weekly team standups, project kickoffs, client presentations, board meetings, and retrospectives. Each template includes suggested sections and prompts relevant to that meeting type.

You can customize existing templates or create your own from scratch. Templates can include standard agenda items, participant lists, and formatting preferences. Saved templates are accessible to your entire workspace for consistency across the organization.

Every change to a meeting protocol is automatically saved with a timestamp and user attribution. You can view the complete edit history and compare different versions side-by-side to see what was added, modified, or removed.

If needed, you can restore any previous version of a document. This feature is particularly useful when multiple people are editing simultaneously or when you need to reference earlier drafts of meeting outcomes.

Yes, you can configure recurring meeting series with automatic protocol generation. When you create a recurring meeting, the system automatically creates a new protocol document for each occurrence using your selected template.

Previous meeting notes are linked for easy reference, and action items from prior sessions can be automatically carried forward if not completed. This feature saves time for regular team meetings, weekly reviews, or monthly reporting sessions.

We offer email support at [email protected] with response times within 24 hours on business days. Phone support is available at +359 87 538 2914 during our office hours: Monday to Friday from 9:00 to 18:00, and Saturday from 10:00 to 14:00.

Our knowledge base contains detailed guides, video tutorials, and troubleshooting articles. For enterprise clients, we provide dedicated account management and priority support with faster response times.

About Betterzonenotes

Building tools that help teams communicate better and work smarter since 2019

Betterzonenotes team workspace

Our Story

Betterzonenotes started in Sofia when three software developers noticed a recurring problem during client meetings. Important decisions were being made, action items assigned, but within days, details became fuzzy. Email threads grew confusing. Spreadsheets multiplied. Teams spent more time searching for information than acting on it.

We built our first prototype in a shared office space on Ul. Ivan Asen II. The goal was straightforward: create a platform where meeting notes stay organized, accessible, and actionable. No complex features that nobody uses. No steep learning curve that requires training sessions.

Five years later, over 2,400 teams across Bulgaria and Eastern Europe use our service daily. From startups in Sofia's tech district to established companies in Plovdiv and Varna, organizations rely on Betterzonenotes to keep their meetings productive and their teams aligned.

2,400+ Active Teams
5 Years Operating
98% Customer Retention

Our Mission

We provide teams with a reliable system for capturing, organizing, and following up on meeting discussions. Every feature we add must solve a real problem that our users face regularly.

Our Vision

Meetings should drive progress, not create confusion. We're building a platform where every conversation leads to clear outcomes, where action items don't get lost, and where team knowledge accumulates instead of scattering across different tools.

Business meeting documentation process

What We Do

Our service handles meeting protocols, team notes, and collaborative documentation. You can create structured meeting minutes with automatic formatting, assign tasks directly from discussions, and maintain a searchable archive of all your team's decisions.

The platform integrates with calendar systems to pull meeting details automatically. Templates speed up recurring meetings. Real-time collaboration means multiple team members can contribute simultaneously. Everything syncs across devices, so your notes are available whether you're in the office or working remotely.

We handle the technical infrastructure, security, and regular backups. Your team focuses on the actual work, not on managing yet another complicated tool.

Core Values

Simplicity

We remove unnecessary complexity. If a feature requires a manual to understand, we redesign it. Our interface should feel intuitive from the first login.

Reliability

Teams depend on us to preserve important information. We maintain 99.9% uptime, perform daily backups, and test every update thoroughly before deployment.

Privacy

Your meeting notes contain sensitive business information. We use bank-level encryption, never sell data to third parties, and comply with GDPR requirements.

Responsiveness

When you contact support, a real person responds within 4 hours during business days. We fix bugs quickly and implement user suggestions that align with our product direction.